Key Role Outputs:

• To be an ambassador for the Coles Brand ensuring an impeccable service for our customers.
• To provide a warm, empathetic, approachable and serene experience for every single customer.
• To sustain a good working relationship with key partners in the delivery of our service to meet our customers’ expectations.
• To promote and drive the business forward.
• To assist and support our families the ‘Coles Way.’
• To coordinate Front of House operations in order to fulfil the overall service requirements.

Essential Job functions:

• To ensure that policies, systems and processes are followed according to the operations manual.
• To assist and participate in the delivery of front of house key functions, to include: customer enquiries, receiving of visitors and general administration.
• To collaborate with Funeral Directors and other key departments in the facilitation of funeral administration, to include: estimates, confirmations, funeral accounts, obituary notices, funeral stationery, processing of donations, flower orders etc.
• To follow up on and maximise on all new business opportunities to include: new funerals, pre-paid plans, memorial stones and after care products.
• To receive, process and properly record all financial transactions and customer data in a safe and secure manner.
• To ensure that the Funeral Home is always presented in the highest possible standard.
• Participate in out of hours viewing duties and telephone on call rota as required.
• To provide administration cover at all company locations.
• Any other duties that supervising manager deems necessary in order to meet the needs of the business.

Essential requirements for the role:

• Empathetic and compassionate manner.
• Full discretion required due to the confidential and sensitive nature of the business.
• Immaculate personal presentation and hygiene.
• Good interpersonal skills.
• Excellent administrative and IT skills.
• Positive, respectful and approachable attitude.